Retur til Tyskland

Hej

jeg vil gerne bruge min retur ret (14 dage) og sende en Reciver (Pioneer VSX-LX60) retur til tyskland, men hvordan gør man det ?

jeg fik den leveret af DHL

ringer jeg til DHL og får dem til at hente den, eller går jeg på posthuset

cheers

RIGHT OF RETURN:
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The consumer may reject the goods received without stating reasons within two weeks by returning them, unless he or she was acting in pursuit of his or her commercial or self-employed professional
activity (order from businessperson). The two-week period begins at the earliest on receipt of the goods and a detailed notification of rights of return in text form. Only the return of goods not
suitable for delivery by package (e.g. bulky goods) may be declared through a return demand in text form, that is for example in a letter, fax or email. Punctual dispatch of the goods or return demand
at our expense and risk, to CSMusiksysteme, St. Johann 17, D-91056 Erlangen, is sufficient to fulfil the two-week requirement.

To save postage costs, the goods should be sent in a postage paid package.

In the event that the package should be lost, the Customer relinquishes his or her claims against the transport company to the Seller, so that the Seller may carry out the claims settlement in its own
name and at its own expense.

In the event of a valid return, payments from both parties must be returned and any use made of the goods (e.g. benefits obtained) must be surrendered. If the goods have deteriorated, compensation may
be demanded. This does not apply if the deterioration of the goods is exclusively due to checking them - as the Customer would be able to in a retail store, for example. The Customer may avoid having
to pay compensation by not operating the goods as an owner and by avoiding anything that affects the value of the goods.

A right of return does not exist in the following cases:
- in the event of delivery of goods manufactured to the Customer's specifications or clearly adapted to the Customer's personal requirements or which are unsuitable for return due to their nature.
- in the event of delivery of audio or video recordings or of software, should the data media have been unsealed by the Customer or a third party.
- in the event of goods bid for via an online auction.

ja det havede jeg også regnet med, men hvad er billigst - DHL eller POST DK

tak

BUGz skrev: ja det havede jeg også regnet med, men hvad er billigst - DHL eller POST DK

Post DK er normalt billigst.

Men check med firmaet hvad deres regler er. Tænker på om der er nogen deadline i forhold til deres modtagelse, da normal post er langsommere end de dyrere kurerer (som DHL)

  /Lars

hoved årsagen er at den er faldet i pris, fra 999EUR til 749EUR inden for mine 14 dages fortrydelses ret

så har givet dem muligheden for at refunderer diferencen ellers får de den retur

men DHL var en uge om levering så det kan vel næsten ikke blive dårligere med POST DK eller

cheers

BUGz skrev: The consumer may reject the goods received

Går ikke udfra at det var tilfældet her?

BUGz skrev: A right of return does not exist in the following cases: - in the event of delivery of goods manufactured to the Customer's specifications or clearly adapted to the Customer's personal requirements or which are unsuitable for return due to their nature. - in the event of delivery of audio or video recordings or of software, should the data media have been unsealed by the Customer or a third party. - in the event of goods bid for via an online auction.

Tror du egentlig at de vil godtage at tage den tilbage?
Går du fra at du egentlig har åbnet pakken?

Det strider vist imod tysk lov omkring returnering, men om det så dækker dig ved jeg ikke.